Lost futures: Unconscious gestures?

Lamenting lost futures is not that productive, but it doesn’t stop me enjoying it. Whether it’s the pleasure of reading Ellis’s “Ministry of Space” and thinking “what if?” or looking through popculture futures past as in this Guardian article – it’s generally a sentimental, but thought-provoking activity.

Recently, though, I’ve been thinking about a temporarily lost future that’s closer to home in the realm of mobile UI design. That’s the future that’s been perhaps temporarily lost in the wake of the iPhone’s arrival.

A couple of caveats.

Up until June this year. I worked at Nokia in team that created prototype UIs for the Nseries devices, so this could be interpreted as sour-grapes, I suppose.. but I own an iPodTouch, that uses the same UI/OS more-or-less, and love it.

I spoke at SkillSwap Bristol in September (thanks to Laura for the invite) and up until the day I was travelling to Bristol, I didn’t know what I was going to say, but I’d been banging on at people in the pub (esp. Mr. Coates) about the iPhone’s possible impact on interface culture, so I thought I’d put together some of those half-formed thoughts for the evening’s debate.

The slides are on Slideshare
(no notes, yet) but the basic riff was that the iPhone is a beautiful, seductive but jealous mistress that craves your attention, and enslaves you to its jaw-dropping gorgeousness at the expense of the world around you.

skillswap250907

This, of course, is not entirely true – but it makes for a good starting point for an argument! Of course, nearly all our mobile electronic gewgaws serve in some small way or other to take us away from the here and now.

But the flowing experience just beyond Johnny Ive’s proscenium chrome does have a hold more powerful than perhaps we’ve seen before. Not only over users, but over those deciding product roadmaps. We’re going to see a lot of attempts to vault the bar that Apple have undoubtedly raised.

Which, personally, I think is kind-of-a-shame.

First – a (slightly-bitter) side-note on the Touch UI peanut gallery.

In recent months we’ve seen Nokia and Sony Ericsson show demos of their touch UIs. To which the response on many tech blogs has been “It’s a copy of the iPhone”. In fact, even a Nokia executive responded that they had ‘copied with pride’.

That last remark made me spit with anger – and I almost posted something very intemperate as a result. The work that all the teams within Nokia had put into developing touch UI got discounted, just like that, with a half-thought-through response in a press conference. I wish that huge software engineering outfits like S60 could move fast enough to ‘copy with pride’.

Sheesh.

Fact-of-the-matter is if you have roughly the same component pipeline, and you’re designing an interface used on-the-go by (human) fingers, you’re going to end up with a lot of the same UI principles.

But Apple executed first, and beautifully, and they win. They own it, culturally.

Thus ends the (slightly-bitter) side-note – back to the lost future.

Back in 2005, Chris and myself gave a talk at O’Reilly Etech based on the work we were doing on RFID and tangible, embodied interactions, with Janne Jalkanen and heavily influenced by the thinking of Paul Dourish in his book “Where the action is”, where he advances his argument for ’embodied interaction’:

“By embodiment, I don’t mean simply physical reality, but rather, the way that physical and social phenomena unfold in real time and real space as a part of the world in which we are situated, right alongside and around us.”

I was strongly convinced that this was a direction that could take us down a new path from recreating desktop computer UIs on smaller and smaller surfaces, and create an alternative future for mobile interaction design that would be more about ‘being in the world’ than being in the screen.

That seems very far away from here – and although development in sensors and other enablers continues, and efforts such as the interactive gestures wiki are inspiring – it’s likely that we’re locked into pursuing very conscious, very gorgeous, deliberate touch interfaces – touch-as-manipulate-objects-on-screen rather than touch-as-manipulate-objects-in-the-world for now.

But, to close, back to Nokia’s S60 touch plans.

Tom spotted it first. In their (fairly-cheesy) video demo, there’s a flash of something wonderful.

Away from the standard finger and stylus touch stuff there’s a moment where a girl is talking to a guy – and doesn’t break eye contact, doesn’t lose the thread of conversation; just flips her phone over to silence and reject a call. Without a thought.

Being in the world: s60 edition from blackbeltjones on Vimeo.

As Dourish would have it:

“interacting in the world, participating in it and acting through it, in the absorbed and unreflective manner of normal experience.”

I hope there’s a future in that.

Imaginary buttons for real web-services

I’ve been using last.fm for a long time, and I’m a fan.

However, there’s one thing I find annoying, which is sometimes it seems to ‘fixate’ on a particular track by a particular artist and heavily-rotate it until it drives me crazy.

While I probably like the artist, and originally liked the track before I got sick of it – I have one option – to ban it.

Instead, I’d like to propose a ‘Snooze’ button for last.fm radio streams, that allows me to ‘rest’ the track or artist for an appropriate amount of time. (Illustration below with sincere apologies to the excellent last.fm design team)

Perhaps the amount of time the track ‘rests’ for based on my usage stats – but that could be presumptuous and annoying.

Better then to use a pattern that’s pretty well understood – a quick pop-up showing a few different ‘snooze’ options exactly like you get in PIM and calendaring software.

It wouldn’t negatively impact my rating of that artist necessarily, just give me a chance to come to the track with fresh appreciative ears a little (or a lot) later.

While I’m on the subject… And I’ve got photoshop open… Perhaps there’s room for an extra feature in upcoming.org too…

“Context-Handback”

Unknown Pleasures Album Cover

“Context-Handback” is something I find that I want nearly everything – or my everyware, at least – to do.

What do I mean?

An inverse-concrete example: something that can’t perform context-handback is my new little iPod shuffle.

I bought it last weekend after a longish break from the Jobs/Ive Hegemon, in order to play some of the iTunes purchased DRM’d gear I’m stuck with, and also because it’s just gorgeous as an object.

More perfect than the perfect thing it seems in both build quality and simplicity.

Foe had owned an original shuffle before but I’d never tried it – I’m finding thought that I really love the surrender to the flow of your own music – music that you perhaps didn’t realise you owned or had neglected, surfaced by the pseudo-stochastic, inscrutable selectah inside the tiny metal extrusion.

Perhaps I’m prepped to enjoy this semi-surprising personal radio station by my other semi-surprising personal radios – last.fm and pandora.

I listen to a lot of last.fm at work, and I find its recommendations only more and more rewarding over time.

But I find I obsess now on feeding it more and more – I want to handback to it from all of my musical consumption – my shuffle, the radio on my N95, shazam-tags from something playing in the pub – everything.

I want to bring it offerings.

And there’s the rub – so little of that musical consumption, in fact the bulk of it done on the go – can be offered back to last.fm.

It’s so frustrating that my musical discoveries and rediscoveries can’t feed back into creating more, or even that I can’t see what I enjoyed in iTunes when I synchronise with
the shuffle.

Faltering steps towards remedying this trivial problem can be seen in something like this hacked-up scrobbler for mobile in S60 python.

More context-handback hopefully in the next few years, until then – unknown pleasures.

Eloi vs Morlocks: Fictional Superspies Edition

When it comes to the people saving the Earth, or just the UK, or even just Cardiff from peril – don’t you want them to have a little more technical savvy, than, say a bored teenager?

Take a look at what alien crimefighters and Gallifreyan-crossword-anagram-answer, Torchwood are using:
Torchwood are Eloi

Despite being a shadowy paragovernmental agency entrusted with securing alien technology – they are most comfortable something that resembles a bad Web2.0 site, or a dodgy trillian skin at best. They’re your Hotmail friends! They’re the people who send you that Ok-Go treadmill YouTube clip four months after you saw it!

They’re Eloi! We’re doomed!!!

Reassuringly, good old Five are staffed with much more CLI-kinds of guys…

Spooks are Morlocks

The Spooks, unlike their colleagues at CTU (who seem to favour the 45 degree angled corners of professional flash design circa 2002) are strictly on the command-line tip with the odd snazzy-but-useful bit of hardcore datavis.

MORLOCKS, THANKFULLY!

What put the “architecture” into “information architecture”?

From Peterme’s closing plenary at the IASummit:

“…I think that web 2.0 puts the “architecture” in information architecture. Think of an architect. They design the space. People flow through it, meet in it, contribute to it.! With that model, the bulk of information architecture currently on the web isn’t really architecture — it’s some form of hyperdimensional document organizing. We’re not creating a space that people move through, and engage with. We’re classifying material to be retrieved. But with web 2.0, we are providing an architecture — a space, a platform through which and upon which people move, contribute, and change…

…If information is a substrate running through an increasing amount of our “real-world” lives, and we believe that these web 2.0 principles are important for the future of information architecture, how do we merge the two?”

And

“as digital networked media pervades more and more of our lives, the idea of a discreet region called “cyberspace” starts to feel like an anachronism. Who here has a mobile phone on them? One that can send photos by email, for example? Well, you’re all carrying “cyberspace” in your pocket. And once that happens, distinguishing that from the “real world” becomes impossible.”

Don, Interrupted

From Issue 2 of Ambidextrous magazine, Don Norman on constant partial attention and interruption:

“My take is that we have evolved to become interruptible and distractible. I think of it not as distraction but attention to change. The problem isn’t that we are continually interrupted, but rather that the technology of interruptions has far too much overhead. the overhead is often far more onerous that the content. So let’s make the interruptions have more content – [and] make it easier to resume afterwards.”

The full interview will apparently be on the Ambidextrous site in the near future.

The shipping bones

Saturday morning – Foe remarked on my Pavlovian response to the opening bars of “Sailing By”, the music that introduces the late-night shipping forecast on BBC Radio 4.

Usually I am asleep by the end of it, or well on my way. Sometimes I can last until around South Utsire before I’m snoring like a taser’d walrus.

We have a DAB digital radio by the side of the bed, and Foe’s idea was to have the latest shipping forecast spooled on there for on-demand consumption, whenever you needed a nap.

I went one further, suggesting it gets spooled to your mobile, in order to take it where you want – a nap in the park, or if you’re been travelling to other timezones – a digital, portable melatonin replacement to get you to sleep wherever, whenever. The audio could be transmitted by bone-conduction under your pillow, as not to disturb others.

Foe then trumped this suggestion by taking the bone-conduction theme to its natural conclusion – the shipping forecast implanted, resonant in one’s bones; the offshore outlook of your sceptred isle sending you a-slumber whenever your head rested on your shoulder…

Berrybites

From John Hagel’s site:

“JSB and I have been exposed to the dark side of … new technology. JSB has even coined a name for it – he calls it ‘Berrybite”, merging Blackberry with soundbite.

Both JSB and I have had experiences where documents we sent were read by people on a Blackberry or Treo. They weren’t long documents – basically the equivalent of two or three pages of text. The recipients were initially highly critical of the material. But, when we pressed them to read the documents again, they came back after reading them more carefully on a PC or in print form and apologized for their initial reactions. They said the material was excellent and they didn’t really understand why they had such a negative initial reaction.

Well, we think we know why initial reactions were so negative. The Blackberry or Treo is not conducive to a careful read – it encourages skimming. It also encourages people to find a quick way to capture what is in the document and then move on to the next message. As a result, people tend to try to fit these documents into familiar categories based on some key words rather than thinking deeply about the topic and absorbing new perspectives. It also doesn’t help that documents on these devices are typically accessed in environments with lots of distractions – meeting rooms, airports, automobiles, etc. – making it difficult to concentrate on the message at hand.”

Both Foe and myself were discussing this a while ago – she had a client who’s organisation was addicted to their crackberries; and in Nokia a lot of the management use communicators more than laptops due to their schedules. We have both experienced firsthand exactly what John Hagel and JSB (John Seely-Brown?) describe above.

Aside from the oft-mentioned ‘Constant Partial Attention’ that the thumbwheel fruit-machine fosters – Blackberries and other mobile email systems (anecdotally at least) seem to encourage ‘Seagull’-style management, a display of communication and ‘progress’ where in reality there is little.

Berrybites aren’t confined to work or email either – I remember Michael Kieslinger and Molly Steenson’s presentation to Etech 2004 about a group of SMS users arranging a social occasion. A plan was mooted by an individual to the group – something like 120 texts and 2 hours later – nothing about that original plan had changed.

As a non-Blackberry/push email user I have a morbid fascination with what their usage does to people and projects. Has the organisational atom of thought in corporations shrunk from a Powerpoint bullet to Berrybite?

We have a long history of studying the effects our intertwined tools and media have on the way we act and interact, but perhaps because what we call ’email’ pours seamlessly from container to container we imagine we don’t have to modify anything about our behaviour – that nothing about our relationship with that media has changed other than we can receive it anywhere.

First to solve this might not get rich, but they might have a less stressful life.

Things I dearly wish I had today

A partial list:

  • An understandable guide to the intricacies of aliasadm
  • A ‘delete all from spam folder’ button in gmail
  • the phone number of the gmail product manager to:
    (a) ask for a ‘delete all from spam folder’ button in gmail
    (b) ask them to delete all 380849 spam emails from my spam folder for me so I don’t have to do it 100 at a time, and sidestepping the resulting 7616 clicks necessary to do so

I’ve mailed gmail support already, before you ask.

Argh.

Meatspace is the place

From a blistering K-punk on Live8 (which includes a reference to “Teleo-Marxism”- awesome!), comes a line that I plan to pull out of it’s current K-punkian context and transplant to the field of tangible/embodied interaction design to drop as much as possible:

“In addition to anything else, to ignore the crucial functioning of the meat in the machine is poor cybernetics.”


I want to be invited to a college design crit as soon as possible just to be able to say that.