Stolen knowledge

Found via Seb’s Open Research and McGee’s Musings: John Seely Brown and Paul Duguid’s ‘Stolen Knowledge’:

“The point is illustrated in our opening quotation from Tagore, the Indian poet, musician, and Nobel laureate. Describing the role of the instructor hired to teach him music, Tagore writes “he determined to teach me music, and consequently no learning took place”-at least, no learning in the terms laid out by the teacher and his syllabus. But Tagore reveals with wonderful insight that something important and profound did result from interactions between these two: “Nevertheless, I did pick up from him a certain amount of stolen knowledge” (our emphasis). This knowledge Tagore “stole” by watching and listening to the musician as the latter, outside his classes, played for his own and others’ entertainment. Only then, and not in dismembered didactic exercises, was Tagore able to see and understand the social practice of musicianship.

It is a fundamental challenge for design-for both the school and the workplace to redesign the learning environment so that newcomers can legitimately and peripherally participate in authentic social practice in rich and productive ways to, in short, make it possible for learners to “steal” the knowledge they need.”

Three thoughts. One: how much of my knowledge or skills are stolen? As I was educated in architecture but ended up an interaction designer – I imagine quite a lot. Certainly I remember lots of acts of theft from people like Stefan, Yoz, Mick and the rest back in the Delphi days when I was straight out of architecture college.

Two: semantics. Is it theft? is knowledge property? This is a fine semantic distinction perhaps, but to think of ‘knowledge property’ rather than the perhaps more abstract ‘intellectual property’. Knowledge can be embodied or physical – sporting techniques or craft: and often these are freely and gleefully shared by those who possess it. Expertise. It can be emulated and aspired to, but not perfectly copied. You will always carve the wood differently from the master who taught you, leaving your signature on the expertise you develop. Once the knowledge is abstracted, intellectualised and industrialised – then it can be perhaps perfectly reproduced, and hence aside from compelling Jeffersonian quotations on lit tapers; we have developed notions of intellectual property.

Three: we’ve had devices for knowledge-catburglars. From cold-war minox cameras, to worries about camera phones in the workplace. But what about less-clandestine, more social mobile devices or application for supporting the behaviour described by Seely-Brown and Duiguid above, i.e.: “so that newcomers can legitimately and peripherally participate in authentic social practice in rich and productive ways to, in short, make it possible for learners to “steal” the knowledge they need.”. Perhaps a number of the component devices and services are already available. I’ve found myself using my camera phone while others have been cooking, to capture aide-memoire material around a recipe.

An easy way to capture and structure ‘stolen knowledge’ is only one part of the solution of course – reading it back and reproducing the context and content in ways that support practice is perhaps the harder task.

» John Seely Brown, Paul Duguid: STOLEN KNOWLEDGE

Glancing

MattW‘s just gone public with a project he’s working on called “Glancing”. From his project notes:

“The analogy I’m thinking of here is a group of people sitting working at their computers. Every so often, you look up and look around you, sometimes to rest your eyes, and other times to check people are still there. Sometimes you catch an eye, sometimes not. Sometimes it triggers a conversation. But it bonds you into a group experience, without speaking.

Would it be possible to build software like this? That’s what Glancing is intended to do (there are more implicit assumptions in this): To model a group of people online who occassionally glance at each other, which is a small social transaction. This is done using a group model which stores the glance state: High if people have been glancing recently, low otherwise.”

It’s an interesting way to look at what some social software could be. Not a system that encompasses of facilitates all interactions of a group, but something that builds the necessary starting conditions for those interactions. The fertile substrate or “loam” as we matt(s) are fond of calling it.

MMORPGs seem to be advancing this ‘ecological’ model of social interactions through quite different, connected apps/systems: The GameNeverEnding particularly. Something like Glancing would fit right in with persistent worlds – maintaining loose, low-effort connections to the people in those other places while you are working on your desktop…

Anyway – take a look at MattW’s Glancing Notes at see what you think:

» Interconnected: Glancing Notes

Digital Self-Fashioning

King’s Lead Hat is my I-Ching:

“The weapon’s ready (ready Freddy) the guns purr –  The satellite distorts 
his voice to a slur

He gives orders (finger pie) which no-one hears  – The king’s hat fits 
over their ears

He takes his mannequin (tram line) cold turpentine – He tries to dial out 999999999

He dials reception (moving finger): he’s all alone  – He’s just a figment 
on the telephone!

At least perhaps it was.

I’d always thought it was: “He’s just a figment of the telephone”; which popped into my head when I read this piece on “digital self-fashioning”.

Ah well.

Hydra as telepresence tool

At Etcon. Three tracks of talks (I was watching Tom Coates: more later). Via Wifi/Rendevous, was able to use Hydra to see who is taking notes of other talks in other rooms.

There are a couple of other pieces of software available to have a social discussion online while in the conference spaces (confab, intro, and an IRC channel to name a few) but the unintended consquences of Hydra in a wifi’d-conference situation compared to them is that you can tell who’s actually listening to the person on stage – and their level of investment in listening/annotating, rather than who’s talking, snarking and joking with each other (not to say this is a bad thing.)

Stephen Johnson wrote about how a parallel wifi-world can suck the laughter out of the real-world discussion. I’m starting to think that a “too-parallel”/non-real-world meshed communications environment can suck too much of the attention out of a room too. I’ve only used Confab, so I can’t talk about the experience of using Intro, and it is enmeshed with the real-world, but it’s bound tightly to the hotel map, to the geography of the space, rather than to the subject-matter of what’s being discussed in the space.

The Hydra model points to an “augmented-reality” conference experience, where the task-oriented nature of the tool keeps those it gathers together immersed in the real-world.

“Laffaire des Quatorze”

Matt Locke has uncovered some wonderful stuff looking into slow networks:

“Googling on information for the slow networks post below, I came across this excellent paper from Princeton about communication networks in 18th Century Paris. The article gives an analysis of ‘Laffaire des Quatorze’ – an investigation by Parisian police into the author of some seditious poetry that had been circulating amongst students, clerks and priests. The interesting thing was that when they started tracing the route of the poetry, there was not the straight line back to an author that they expected, but a complex network of alterations, repurposing and adaptions that criss-crossed between 14 main protagonists (hence ‘The Affair of the Fourteen’). Its almost like a political combination of slow networks and a ‘rip.mix.burn’ philosophy, where the adaptation is part of the condition of a slow network. Very interesting…”

» Test.org.uk: More slowness – “L’affaire des Quatorze”

What I’m working on.

My project sponsor, Sian, writes:

“The BBC project seeks to engage people in a unique interactive community through which they can make a difference in civic life. The initial aim is to foster communities connecting people interested in the same issues. They will be helped to attract and channel support for their issues, achieving very broadly-defined outcomes, ranging from contact with like people to coverage on BBC networks, with even the occasional possibility of influencing legislation.

To help it become easier to navigate civic life, we will provide a ‘database of democracy’ which people can use to find out who they have to contact on any given issue. We want to provide people with the opportunity and means to participate in democracy at local and national levels, not simply to observe it. This will be a service designed for action, not talk or ‘chat’.”

» OpenDemocracy.net: “The BBC’s plans for digital democracy”

Minority report

In the Feburary 2003 Journal of Personality and Social Psychology is a little suntin-suntin’ which might be worth looking over:

“The Minority Slowness Effect: Subtle Inhibitions in the Expression of Views Not Shared by Others”
Five studies revealed that people who hold the minority opinion express that opinion less quickly than people who hold the majority opinion. The difference in speed in the expression of the minority and majority opinions grew as the difference in the size of the minority and majority grew. Also, those with the minority view were particularly slow when they assumed the majority to be large, whereas the opposite was true for those with the majority view. The minority slowness effect was not found to be linked to attitude strength, nor was it influenced by anticipated public disclosure of the attitude.”

Slowness in systems is something I’ve been trying to think about for a while, and recent reflection on not-so-smartmobs has reminded me of this. Thing is, nearly everything webby I’ve ever worked on has tried to be as quick, fast, easy and responsive as possible.

The ethnography we had done showed that the processes we are trying to support with our system can typically be ongoing for 2-5 years I.R.L.; and stuff like Robert Axelrod’s “The evolution of cooperation” points to the role of slowness and turn-based systems in reaching concensus-based change [like waiting 4 years before being able to vote for a government… heheh]

Trying to think of networked online systems that are ‘slow’, and so far all I can think of are distributed computing things like Seti@home, or Phil’s Pepysdiary.com. The latter is not so much ‘slow’, but long, if you see what I mean.

Any thoughts?

» Journal of Personality and Social Psychology, Feb :”The Minority Slowness Effect: Subtle Inhibitions in the Expression of Views Not Shared by Others”: John N. Bassili [thanks Fiona for this…]

Three Degrees

I tried to install the Beta of MSFT’s new IM-on-steroids app, ThreeDegrees last night. I fell at the first hurdle of seeing the swathe of patches and upgrades to WinXP one had to go and download first.

Reknowned software explorer, BetaNaut and fridge-magnet Yoz Grahame got a little further, but not much further. He’s written a funny and informative report back from the frontiers of insidious-installation here:

“I don’t know which of the scenarios I’m imagining is worse: The one where a crazed developer with MS Paint gets that past QA, or the one where the design team achieves group consensus to prove they’re the gang that’s down with the kids.

…the kids have to be down with installing a metric arseload of supporting extras before they can get jiggy with the winking action. This includes MSN Messenger 5.0 and the MS Black Ops P2P Infiltrator. I had a brief bout of swearing when MSNIM 5 started up because it was clearly ignoring my preference to hide the never-used info tabs on the left. Investigation showed I was wrong; it hadn’t so much ignored my preference as removed the option entirely. Clearly, being able to view Expedia travel deals in a 100-pixel-wide buddy list is too important a feature to ever be turned off. “

The Flash demo on the threedegrees website hasn’t really convinced me it’s worth going through all the pain Yoz is reporting. I can’t see any obvious new functionality or ‘delight’ that the thing could deliver, but then again I’m about ten years older than the oldest person they’re trying to target with this thing. Which is depressing as hell in itself!

» Yoz Grahame’s Cheerleader: Three degrees of separation, and rising

“You can’t handle the truth!!!”

William over at iSociety posted this last week and it’s been swirling around in my head, but not being that well read or good at philosophical investigation, I’m not getting very far… ‘Ne sutor ultra crepidam’, indeed.

“Recommender systems, reputation systems and blogging networks all demonstrate an American pragmatist approach to truth: most people think x, and the system which consulted them is fair and open, therefore x is true. They suffer from a Pollyanna effect, whereby negative comments play no role; degrees of positive preference determine what’s valid.”

William paints it as an either/or; but our experience is that the play of BBCi search/select-few-human-built taxonomy truth-through-refutation against the googlesphere* / many-anon-humans-decide postivist truth seems to yield a happy solution (for now) – it’s the top-down + bottom-up model we’re shooting for on my current project too.

So here’s the thing: in your opinion, does the googlesphere pollute the taxonomist’s view over time – will it always win? Should we lock all the library scientists in a (luxury) retreat and keep them pure holy fools for our own good??? I really should get round to reading the Surgeon of Crowthorne shouldn’t I.

Or go get some coffee, calm down and shut the hell up.

* Googlesphere [noun]: The post pyra/google blogosphere…

Fight the power[law], part #438

Clay‘s latest piece on power law distributions in personal publishing has had plenty of commentary and criticism over the weekend, but there’s some very interesting commentary over at the top of the zipf-curve on a post of Kottke’s on the same subject. Eric‘s been plotting the stats on interlinking within the iaWiki, and found the power law staring back at him. Matt Haughey speculates thusly:

“I wonder stats from a very large, dispersed wiki (like wikipedia) would follow the same curve. If so, that’d be really interesting, since it would seem with the content at wikipedia, it should be equally important stuff (if you assume the authors on all subjects were a similar level of experts).”

» Kottke.org: Weblogs and power-laws: comments